Quality Assurance Manager
Hey there!
You now have the opportunity to apply for a very fun and interesting position within BWH Hotels. The job as Quality Assurance Manager means you will travel all of Scandinavia meeting with many of our local hotel entrepreneurs, helping them create better experiences for their guests. Based on a global brand manual you will analyze hotel performance from the guests perspective and together with the hotels set clear and actionable activities. Every hotel within BWH Hotels has a yearly assessment and over time you will be part of many exciting conversations and developments. You will also be part of a team with really good energy and lots of relevant experience always supporting and helping each other succeed.
Extensive travel is required for this role and for most of the year you will travel 2-3 days per week.
As you will meet many different hotels and personalities, good communication skills are very important. It is also necessary to have a background from the service industry.
Must-Haves:
- Good communication skills
- A deep interest in the service industry
- Service-minded approach
- A love of travel
Nice-to-Have:
- Background from working in hotel operations
- Commercial background
Some of your to-do’s
- Weekly assessments of hotels with well structured support
- Analysis of guest feedback
BWH Hotels Scandinavia – local gems everywhere in Scandinavia
BWH Hotels is a leading global hotel network consisting of three hotel chains – WorldHotels Collection, Best Western Hotels & Resorts, and SureStay Hotel Group.
Best Western Hotels & Resorts (BWHR) is an iconic hotel chain with over 70 years of experience. Today, BWHR comprises 10 brands with 3- and 4-star hotels. To enhance its offerings, SureStay Hotel Group was also created, featuring three brands in the economy segment.
WorldHotels boasts an incredible collection of hotels and resorts in various destinations worldwide, spanning the exclusive and luxurious segments. The acquisition of WorldHotels creates a hotel portfolio with options in every market segment – from economy to luxury.
BWH Hotels acts as an umbrella organization for the 18 different brands. This establishes a global network of approximately 4,300 hotels in nearly 100 countries around the world.part of this team?
- Department
- Growth Department
- Locations
- BWH Hotels Scandinavia HQ
About BWH Hotels Scandinavia
We are BWH Hotels and we boast 191 distinctly unique hotels across Scandinavia. 191 different experiences, views, menus, dialects, tales, decor styles, bedding... yes, you get the idea.
Welcome to the difference!
Quality Assurance Manager
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